General Questions
Can anyone order herbs and formulas from you?
Mayway only sells its products to health care practitioners, health related businesses and students of traditional Chinese medicine.
If I can't order herbs from you directly, where can I order them?
Use our searchable directory to find a practitioner or retail dispensary in your area.
Do you sell to consumers?
Mayway does not sell direct to consumers. Consumers and patients receive our products from clinics, natural product retailers, or online retailers.
What are your hours?
Our office hours are Monday-Friday, 8 am - 5 pm except for major holidays as listed on our Contact Us page. Mayway.com is available 24 hours a day for online ordering.
Do you offer pickup or will call delivery options?
Yes. Our will call/pickup orders are Monday through Friday from 9am until 4pm, except for major holidays.
What days are you closed?
Mayway observes the following major holidays: New Year's Day, Chinese New Year, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Thanksgiving Friday, Christmas Day The dates for the current year are listed on our Contact Us page.
How can I subscribe to your newsletter?
Click here to subscribe. You can also find past newsletters under the Newsletter Archive.
Do your pills have drugs in them?
Our products do not contain pharmaceutical drugs. All ingredients are listed in the ingredient panel.
Why is there a "Prop 65" label on the product I received?
Proposition 65 is a California law that requires a warning label on products and in spaces where someone can be exposed to certain chemicals. In the case of herbs, there may be a minuscule amount of heavy metals detectable in the product. Heavy metals are found in soil and may be taken up by the plants as they grow. Learn more.
How can I find out what a product is for?
By law, we cannot make therapeutic claims about our products. Please check with your practitioner or retailer for more information. There is also a wealth of information about Chinese medicine and specific formulas available in books and online.
How does your search work on your website?
Our search algorithm identifies the search term in a certain priority: Product Name, Secondary Name (a formula's pinyin name or the botanical name of an herb), then by product ingredients). The search results are weighted and totaled. This means that some products, such as Free & Easy Wanderer, may not display as one of the first items in the results as it does not have the words "Xiao Yao Wan" in the primary product name.
Can children take your herbal products?
Many of our products can be taken safely by children. We strongly recommend that you consult with a licensed health care practitioner for an appropriate formula and dosage before giving any product to a child.
Do your products have heavy metals in them?
Heavy metals are found naturally in the soil and can be found in all plants including U.S.-grown organic fruits and vegetables. We test our products to ensure that they are within safe levels as determined by the U.S. Pharmacopoeia.
My product is past its Best by Date (BBD) – can I still use it?
We do not recommend using a product after the Best by Date.
What does GMP stand for?
GMP stands for Good Manufacturing Practices.