If you have just placed an order and would like to make any changes, please call us at 1-800-262-9929 (Monday through Friday, 8am-5pm Pacific Standard Time). To speed up your request, please have your customer account number available.
Opening an Account
Mayway sells products to health care practitioners, health related businesses and students of traditional Chinese medicine only. Proof of licensure or certification is required to open an account. Please visit our account application page to apply for a free business account. Note that retail accounts do not have access to Mayway's Herbal Dispensary for custom prescriptions.
How To Order Once Approved
- Log in to your account: You must be logged in to see full product details, availability and pricing.
- Phone: 1-800-2-MAYWAY (1-800-262-9929) Our toll free order line is open Monday through Friday 8:00am-5:00pm Pacific Time, or international callers can dial 510-208-3113.
- Fax: 1-800-909-2828 (Please type your order or write legibly.)
- Email: sales@mayway.com
Please use our product codes when calling, faxing or emailing your orders to avoid any confusion.
Single herbs: please specify whole, powder or extract powder form. For single herbs, we ship Plum Flower™ Premier Quality™ Herbs unless unavailable or requested otherwise.
Herbal Dispensary: For quality assurance purposes, custom prescriptions may only be ordered through our website, via fax or email and the service is available to licensed professionals and TCM students only.
Out of stock products: Customers may receive an email notification when a product is back in stock by clicking the link on that product page on our website.
California customers: Products sold to customers in California will be labeled with Prop. 65 warning stickers. If you are out of state but intend to distribute our products into California, you are required to affix the Prop. 65 stickers to those products. Please review our Terms and Conditions for additional information.
Shipping: Orders that are received before 2:00 pm Pacific Standard Time, Monday through Friday, will generally be shipped out the same day. Orders placed on weekends or holidays will generally ship out the next business day. Please see our Shipping Information page for more detail.
Pick-up in person: Available Monday to Friday, 9:00 am to 4:30 pm. (holidays excluded).
Pricing and Discounts
We take pride in maintaining reasonable prices, but due to fluctuations in world-markets, currency exchange rates and other factors beyond our control, prices are subject to change without notice.
Volume Pricing (when applicable) is available when purchasing multiple units of the same product. The reduced price will show when you have met the minimum required for that price tier.
- 12+ units - 5% (individual products may vary, call/login for discount)
- Half case - 7% (see individual product case packaging info)
- Full case - 10% (see individual product case packaging info)
Volume pricing is not available for single herbs, powdered herbs or extract powders.
Coupons issued by Mayway include a code, which must be entered at check out. They are valid for the specific discount rate and products mentioned and must be used before the expiration date.
Promotions offered by Mayway may or may not require a code and may be terminated at any time. Terms of promotions are listed on our website, or we can provide you with promotion details via email by request.
Payment
Mayway accepts the following forms of payment:
- Visa, Mastercard, American Express and Discover credit cards. Please be sure we have the correct billing address and telephone number (same as the bank has) to avoid delays with your order.
- Money order, cashiers check, company check or personal check. There is a $25 bounced check fee for each check not honored by your bank.
- Net terms are available with approved credit. Credit application
Late payments are subject to a late payment fee of 1.5% per month (18% per year).
Please review our full Terms & Conditions.
In the event Mayway initiates a legal action alleging the nonpayment of the purchase price of the products, then the prevailing party shall be entitled to reasonable attorneys' fees and court costs. For all other claims and disputes between you and Mayway, if any, each party shall be responsible for its own legal fees and costs.